Originally Posted by
Loobs72
I've logged into Alitalia to look where to enter the Api. I can't see anywhere to enter it and worryingly the status says - the ticket has not been issued - the reservation expires on 07/05/16.
Anyone know what this means as I have paid for the flight?
I'm a bit worried now so any help would be really appreciated.
Loobs72,
Initially, a very warm welcome on behalf of all of us here at FT.
You shouldn't be worrying about your ticket's status as this is a [sadly]
renowned glitch which has been there for ages and I'm not going to start a rant towards the airline's
distinct (for all the wrong reasons) IT department because this is most certainly
not the right thread. For peace of mind, you could either give AZ a call or enter your ticket/PNR number on the relevant section of the Saudi Airlines' website (yes, it should work). Concerning API: there is an option to enter data through the
manage my booking section - let us know if you struggle.
G