Originally Posted by
ZzzzX
Personally, I'd call AMEX and complain about this relations specialist who cancelled your payment. There's no reason for AMEX to cancel a payment unless you ask them to do so. This person interfered with your financial transaction without your authority. I'd assume you were making a payment as planned and this specialist was perhaps "feeling out" how much you monitored your account. If you didn't monitor it, perhaps your account # was a good one to sell to the dark web, setting you up for identity theft. This smells all the way around.
I smell BS in these posts. A payment can not be cancelled under Fed Reg Z. There is no executive member relations dept, there is an Executive Consumer Relations area that ONLY handles issues that were addressed to senior management. Lastly, there are fraud monitors on all accounts that look for strange activity, in these cases A/L fees without corresponding tickets are probably hitting a scanner, and eventually the leak will be plugged.