UA Insider

Hi everyone,

As we committed last fall, we have been looking closely at every aspect of our customers’ travel experience to see where we can improve and eliminate points of stress. Customers and employees pointed to the boarding process, just as many of you have, as an area where they wanted to see improvements; many shared that the boarding process for all customers would be smoother if we could accommodate families with infants earlier, as they often need more time to board.

All of us have experienced being the customer in the jet bridge tending to an infant, a diaper bag and a stroller – or to being the person in line to board behind that customer. Resuming pre-boarding for families with infants should provide a smoother process for everyone.

As a result, look for early boarding for families with children aged two and under beginning Monday, February 15, 2016. The new boarding process will be, in order: People with disabilities, active-duty members of the military in uniform, families with small children, and Global Services, followed by boarding groups 1-5.

Thank you,

-UA Insider