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Old Jan 24, 16, 3:22 pm   #328
AGR Insider
Company Representative - Amtrak
  
Join Date: Feb 2010
Location: Washington, DC
Programs: Amtrak Guest Rewards (Select Executive)
Posts: 528
We are pleased to announce that the new Amtrak Guest Rewards program is now in effect. In addition to changes in the way members earn and redeem points for Amtrak travel, members will now find greatly enhanced features to book reward travel on Amtrak.com. The new program went live this morning; however, if you have attempted to reach the contact center, please accept our apologies as we are experiencing high call volume due to the blizzard impacting the Northeast. Please find some additional information below in response to some recent posts on the program.

1) Existing Reward Travel Reservations: If you have an existing reward travel reservation that was booked prior to January 24, 2016 and you decide you need to modify or cancel it, please be advised that the trip will now be subject to the new modification and cancellation policy found in the 2016 redemption guidelines. Additionally, our systems will now calculate the present value of the trip based on the new program rules and the price of the itinerary at the time you booked it. It is possible that this new value may be more or less than the number of points you used to book it originally. If you need to modify or cancel such a trip, we recommend you contact the Amtrak Guest Rewards Service Center for assistance. The agent will return your points based on the amount you used to make the redemption less the appropriate refund fee or penalty. If the new point cost is higher than the amount you used to book it, any points returned will be capped at the amount you originally spent less the appropriate refund fee/penalty. If you cancel the trip on Amtrak.com, the system will not return any difference in point cost to you between the original amount redeemed and the current point price for that trip. Any new reward travel reservations booked on or after January 24, 2016 may be canceled on Amtrak.com and the system will appropriately return your points and calculate the refund fee.

2) Reward Travel Availability during peak dates/times: While we have removed blackout date restrictions on reward travel, you may find limited availability on peak travel dates or times and it is possible that not every seat will be available for redemption. When redeeming points for trips during peak travel dates and times, some itineraries may be available only to our Select Plus and Select Executive members. For best results, we recommend that members log in to their Amtrak Guest Rewards account before searching for available itineraries. Depending on availability during peak travel times, you may find premium pricing on some departures. The peak departure may be available at a higher point cost or not available for redemption unless the member has Select Plus or Select Executive status. Members with Select Plus or Select Executive status, if not logged in, may see availability at a higher price or no availability, but if they log in they may find they are able to book the itinerary at regular point cost or at a premium.

As always, thanks for your feedback and for traveling with us.
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