Points Scrounger

Indigo Grand Via Madrid

What is your Priority Club status?
Spire

Were you happy with the hotel/stay?
No

Which room did you book and which upgrade did you receive?
Two rooms using points, so could only book "standard" which is what we got, although they were ready when we arrived at 9AM.

How are the rooms?

A bit small, but okay, although there were no drawers, period.

How is the exec. lounge?

N/A

What was good and what was bad?

Good:
Staff were terrific, including the bellman/concierge who took the initiative to arrange for a late Spire checkout, when all I'd done was confirm that regular hour was noon, rather than 11AM. Status also recognized by a plate each of ham and cheese delivered by the bellman fellow first night. Amenity points confirmed at check in and posted promptly, as did the stay credit and incidentals spending. Restaurant a bit pricey, but food and service were good. Centrally located.

Bad:
Nespresso machine wouldn't work
They use some sort of "aromatherapy" in the halls
No drawers meant living out of suitcase for four nights
NOISE - see below

Value for $ or Priority Club Points? Would you return?
Absolutely NOT - music from sex club across the street, along with shouting from its patrons, the ones leaving the sports bar above it, and other assorted drunks went on all night.