<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by MisterNice:
WITH A BRAND NEW NUMBER. They said this is their policy.</font>
It is their policy. I've worn out three Amex cards in the past decade, and each time they changed two digits: the last digit on the first block of four digits, and the last digit on the last block of five digits. They also inserted a raised field of three letters and a digit in the lower right portion of the card to indicate where the replacement card originated. In all cases, I had my new card in less than 30 minutes from the the phone call. Amex simply instructed their local office to print up a card and courier it to my office, a couple of blocks away.