FlyerTalk Forums - View Single Post - Point of sale terminal battery on AS 17 catches fire

Oct 12, 2015, 1:00 pm

#24

IceTrojan

FlyerTalk Evangelist

Join Date: Jun 2005

Location: QLA

Programs: SBUX Gold

Posts: 14,507

Quote:

Originally Posted by autumnmist

Now I can park my butt in the AA lounge and not wander over every two hours to check on the rescue arrival.

Be glad USdbaAA decided to preserve that lounge (for the time being)!

Quote:

Originally Posted by autumnmist

Wow, kudos to AS for being proactive. Just got this email:

Code:

We take our promise to provide you with an exceptional travel experience very seriously 
and truly apologize for letting you down today. We are reaching out 
to you because your flight was severely delayed for reasons we believe are 
within our control and we would like to send you a discount off of future 
Alaska Airlines flight and address any questions or concerns you have. We 
will be reaching out to you in a few days with an email and a $500 discount 
off of a future Alaska Airlines flight.

Nice service recovery indeed. Brownie points for AS.

You should ask if you can get a better pizza... or maybe some (wait for it) BUF wings.

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