Originally Posted by
erik123
There are some threads (e.g. search ANA award using EY) that explains that most agents do not know how to do it as they have to switch from one system (Sabre?) to another system. Perhaps they even have to manually request the award before it shows as available. Supposedly the call center in the UK knows how to manage it.
So it seems unlikely SN is blocking the awards.
Expertflyer is no good searching for SN award inventory (available to FFP partners) you have to use UA or ANAs website. Then ask the ethiad agent to do a longsell query in their system and it will return availability. Direct sell availability queries will not work.