was able to book my first mini-rtw last night, after being on hold for 1 hour and then spending another 1.5 hours booking the actual reward. Very annoying is the agent kept saying their new computer systems act up and even had to redo my whole itinerary when i wanted to change a leg to reduce the YQ, Kudos to the agent who was patient and very helpful but here's what I booked:
YYZ-ORD-PEK-TPE (Stop)-SIN-DPS (Dest)-SIN-PEK-VIE (Stop)-IST-YYZ
all in J and total YQ / Fees of $300