Air Canada not honouring great deal from computer glitch
Vancouver, BC, Canada / News Talk 980 CKNW | Vancouver's News. Vancouver's Talk
Shelby Thom
August 27, 2015 03:57 pm
There was an online frenzy last night as travel bargain hunters took advantage of an Air Canada computer glitch.
The website offered a West Coast flight pass, good for 10 one-way flights, for $800, instead of the normal $8,000.
But today, ticked off customers say the passes have been removed from their accounts.
Vancouver’s David Scott says he hasn’t heard yet from the airline, but Air Canada tells us customers will get a refund.
“It’s unfortunate that there is a double standard set in place for people who have purchased these flight passes. It’s not like we can purchase them and say oh sorry it’s a computer glitch, can I get my money back please? That wouldn’t happen.”
Customers say the Flight Pass terms and conditions explicitly stated the price was “guaranteed.”
http://www.cknw.com/2015/08/27/88116/