Originally Posted by
ARR72
You're a Plat, booked a Room on points, got upgraded from a Classic to an Opera View Junior Suite AND received a welcome gift? I'd say you were treated extraordinarily well. I've received less on paid stays w/ambassador status. I would've been ecstatic in your siatuation.
And so were we, that's why I said I was happy with the stay. The disappointment is with the hotel. This is Le Grand, meant to be one of the very best among the almost 5000 properties of IHG. I was expecting to find the ideal, perfect hotel, and it certainly wasn't.