Originally Posted by supatight80

Besides lurkers 1-3, My big thank you would go to the brg team. They are honest, don't give you the runaround, and they give you direct/forward answers that makes sense (ie they know what they're talking about)

I trust the brg team much more than my ambassador and they are such a joy to communicate with over the email. They really make me feel special as a customer.

When it comes to customer service, IMO I think they are the best amongst other c.s. departments within Starwood.