Reported my $31+180-35* (taxes-fees-phonebooking*)
for 2 AA awards 1 itinerary to Ritz phone rep.
Made sure to mention I had "upgraded" to busn...
(as in, I'm getting busn award, not econ)
Was told charges would be researched & then rep would call back.
Thought: chances of being crediting = 0
Call back <10 minutes later: "we are going to credit it all"
YEAH BABY ^ ^ ^