Originally Posted by
whlinder
DL has nearly 40 billion in annual revenue. Where does he think it comes from? Credit Card apps?
Of course. When you live your life in upscale chain hotels, first class cabins that you don't pay for, and shopping malls, what really informs your world view? The average business traveler could give a damn about what type of plane an airline provides for a flight so long as the plane is clean, safe, and hopefully comfortable. And because they're in business, they understand that other businesses operate the same way as the one they're in, with needs to maximize profits while keeping costs under control.
Ben and Gary and the rest see only one thing--give me the latest, the greatest and don't sweat the profits. Because, as Gary is fond of reminding us, profits are made at the margins (otherwise known as giving Gary what he wants for what he wants).