Originally Posted by
petec88
I'm staying at the W Guangzhou were the sign in the room was offering 500 SPG points each night maid service is declined. However, just was notified that beginning today, it is changing to only 250 points per night. According to the front desk, they changed this to more streamline different requests including now replenishing your water and toiletries every night.
Is this a chain-wide change to the 250 points for MAGC option or just this property?
Hi petec88,
We have an update on your inquiry.
When we rolled the Make A Green Choice program in Asia Pacific, one of the feedback we have received from the majority of our guests is that housekeeping services like making the bed, replenishing drinking water + bathroom amenities & having trash removed were important. As such, we have altered our program to continue to provide these services and at the same time, adjusted the Starpoints reward accordingly.
Thus for AP hotels that are participating in the program, they will be required to provide only 250 Starpoints as the reward.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd