bmttokyo

Holiday Inn Express & Suites Everett

What is your IHG Rewards Club status?
Platinum Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you booked & which did you receive
Initially booked a 2BR suite but had additional company so booked another room - opted for 2 Queen and a King Studio Suite

How are the rooms?
With a toddler, the 2 Qn was the better choice for the 1st room.
King Studio - we checked in after midnight again and the room smelled like it was over disinfected with bleach. Front desk said housekeeper was new. My asthma was starting to kick in. Called for a room change and was given the same room next door.

How is the exec. lounge?
None

What was good and what was bad?
Good:
Given 500 welcome points for Platinum benefit.
Room changes accommodated with no trouble at all. Called Manager in the AM who apologized & was offered 5K for the trouble. When I checked if the points posted a few days later, it was not done so the other manager added another 1K for the oversight.

Bad:
Over enthusiastic housekeeper :-)

Value for $ or IHG Rewards Club Points? Would you return?
New Seattle option. Moved from Hilton Bothell.