Originally Posted by
beachmouse
There was a RA in the comments of the Loyalty Lobby blog that said he'd lost his account, IIRC.
didn't lose account, but had RA revoked after 400 plus suite nights (USD 70K plus expenditure) including for an employee, for utilising one BOGO per week for long term stays that were up to seven months, the point being how cld the customer do that without the hotel accepting it, the hotel is the face of IHG, it's employees, i find it difficult how you could find the customer guilty of that infraction given the authority, the inbalance in the relationship is well in favor of the hotel, if they chose to process a BOGO weekly. How cld they justify losing that customer? surely the customer couldn't force the hotel to process weekly, it was clearly the hotel's call, without doubt poor decision for IHG losing that customer.