bgmike

I'm an infrequent guest at IHG properties and, from memory, did not have many accrued points. I recently stayed at a property for work and before doing so, signed up for a number of active promos found on Gary Leff's blog. Not surprisingly, the system rejected me for several. The week following the stay, I tried logging into my account and was given a password error. This problem continued for a week so I emailed IHG support. The next correspondence I received was an email: "It has come to our attention that some of your recent IHG Rewards Club account activities are in violation of the terms and conditions of IHG Rewards Club. Such violations are considered fraudulent by IHG Rewards Club and IHG. As such we have terminated your IHG Rewards Club account, including forfeiture of all points accrued."

I called the customer care rep on the email and long-story short, my account has been terminated for 'signing up for offers that I was not targeted'. I was informed the decision is final. The rep was very straight to the point. I've found a couple of references to members having their accounts terminated online but scant information if they were able to have their account re-instated. Has anyone else had their account terminated? Were they able to have their accounts/points re-instated? Any suggestions?

Thanks for your help!