Originally Posted by
mandolino
But money is the end-all for a business. If you don't make it, you don't survive. And for its employees - you don't pay them, they'll go elsewhere. Customers are often wrong, but a service business who forgets that the customers pay their wages is doomed to failure.
But you also have to realize that *some* customers are bad for business.
Why try to appease the 3% or whatever it is of customers who are unruly, and unreasonable when you can cut them loose and focus on your more important clients?