Originally Posted by CO_Nonrev_elite

We are a LONG way away from Gordon's mentality now. Jeff hates customers and employees, but as the customer brings money, he hates the employees slightly more. Current United doesn't stand behind any employee, any customer or any of their policies.

Everything that happens is not their fault.

1. No music on AVOD due to unpaid Bill for recording rights - Not their fault of course, and months go by with no music. Sticking to their guns, not bending, and as such, no music for the customer.

2. Delays for mechanicals, late crews, catering, etc are all ... not their fault. They'll just list them as weather and avoid paying out compensation.

3. Getting the 737-900's delivered dark with no entertainment and crap seats because they are in a lawsuit with the seat maker. Years have passed, yet (again) United sticking to their guns, offering a sub-par product (often on 6h transcons) because they'll not back down to anyone... because (again), it's not their fault.

4. Not their fault that they don't get around to paying refunds on-time. The DOT fined them a fortune for it not being their fault...