And it's deja vu all over again. For the OP, did you buy items/tickets which were later refunded. But the miles still remain in your account and were never taken back by Citi? And moreover, you did this with more than one Citi card? Then best of luck because that doesn't seem to end up well for others. But the key advice: do everything AA asks of you and adhere to their deadlines. These are their miles in their FF program. You don't own them.