Originally Posted by
stargold
Well, on the face of it, it sounds very similar to what happened in that thread, specifically the opening/closing of accounts for bonuses, although it seems the real problem in that thread related to miles that were earned on purchases that were subsequently returned/refunded but the miles never deducted.
Regardless, a note to al613, your only hope at salvaging the miles you have in your account as well as your "friend's" ticket on CX, is to
fully cooperate with AA. But be warned, that it seems rare, based on situations discussed here on FT, that an investigation gets to this point and is resolved in favor of the accountholder.