FlyerTalk Forums - View Single Post - IHG Status Match Timescale

Feb 3, 2014 | 4:52 am

#35

kpc

Join Date: Dec 2001

Location: Sydney

Programs: QF Plat, HH Diam

Posts: 2,126

I emailed a status match request (based on my HHonors Diamond status) to [email protected] earlier today, and less than an hour later, received a +ve response^ Pretty impressed!!

Quote:

Dear kpc,

Thank you for contacting IHG Rewards Club regarding your account. We appreciate the opportunity to assist you.

We are pleased to inform you that your IHG Rewards Club membership level has been upgraded to Platinum. For your reference, below are the benefits accorded for Platinum members:

• All Club level member benefits, plus
• 50% point bonus on base points
• Priority Check-In
• Complimentary room upgrades available at check-in
• Guaranteed room availability (72 hours in advance)
• Access to the exclusive Platinum Elite Phone Number

We have ordered a new Platinum membership kit for you, which you shall receive within the next 2 to 4 weeks. Your membership level will be valid through the end of 2014. Please be informed that in order for you to retain your Platinum status, you have to accumulate at least 50 qualifying nights or earn 60,000 points in a calendar year. Otherwise, you will be downgraded to the next level of membership which will correspond to the amount of points or nights you have accumulated in 2014.

Further, please be informed that this process is a one time courtesy only and future requests will no longer be honored as the system will have a record of this exception.

For more information, please visit http://www.ihg.com.

Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.

Sincerely,

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