With the updated MileagePlus award chart about to take effect, I have a couple updates and clarifications to share (which a few of you have already noticed):
The new Saver and Standard Award mileage requirements will become effective on Feb 3. We have moved implementation to a weekday, to better ensure we are able to serve our customers, particularly those who call our contact centers for assistance.
Booking an award where the mileage amount should have been reduced on February 1? If you book one of these awards on February 1 or 2, we will honor the reduced mileage amount. Although initial ticketing will be at the current, higher level, we will retroactively re-price your award to the lower mileage amount within 10 business days.
Iíll provide another update confirming the new mileage requirements have become effective, on February 3.
Sr. Manager - Customer Experience Planning