ung1

So I made a purchase during the bonus period (magazines.com), and the miles that posted were without the bonus. I know other people who purchased at a similar time and got the bonus, following the same process for making the purchase.

I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.

How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?