Hi all,
I think the people at customer service should really follow a uniform policy.
I've seen on here how stingy they can be with the compensation they give...
However, I was on a fight five days ago from IAD-IAH in first (w/cpu). Upon landing, it took 45 mins for my bags to arrive even though they were priority tagged. I emailed UA customer svc. and simply told them that premier access member's baggage should come first (I did not ask for NOR expect nor really think I deserved any compensation). I got a very apologetic reply and 10K bonus miles!!!! And, I only have platinum status through a challenge.
So, thanks United, but they really need to make their policies uniform across the board instead of letting the individual agent use their judgement a lot of the time.
And no-I'm not complaining about getting the miles ;-)