Originally Posted by
mlqsko
This is ridiculous.
Penalties
CHANGES
CHARGE USD 50.00 FOR REISSUE/REVALIDATION.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE -
OFFICIAL DOCUMENTATION REQUIRED IN THE CASE OF
DEATH OF PASSENGER/FAMILY MEMBER.
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CHANGE FEES MUST BE CODED AS XP IN THE TAX FIELD.
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FIRST CHANGE FOC ADDITIONAL CHANGES PERMITTED AT T
HE ABOVE CHARGE.
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CANCELLATIONS
CHARGE USD 150.00 FOR CANCEL/REFUND.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER
How did you contact them? Phone, email?
email. Finally have received confirmation from them that they will refund the fare - the penalty fee. I had to escalate it and wasted enough time dealing with the issue. Final response came from the Head of Sales. Many thanks for the support.