...When told Rizzi said he had asked to be accommodated in a seat with an under-seat area -- and that he said there were open seats on the small commuter plane -- Landau said: "That's the first I've heard about that." But, asked if Rizzi should have been seated in a seat with an under-seat area, instead of the last-row seat that lacked one, Landau said: "I would think so."

She said US Airways has a training program, Puppies in Flight, which instructs employees and crew how to best accommodate customers using service animals. Landau said she did not know if the attendant had taken the course.

...Beiner said there were at least four open seats on the plane, including the front bulkhead seat -- a seat that should be provided to passengers with service animals, according to Federal Aviation Administration rules. That seat was "18 inches" from where the flight attendant was seated, Beiner said.

...Like Rizzi, Beiner said he took that bus. He said the delay -- the bus arrived at MacArthur at about 3:45 a.m. -- meant his parking fee more than quadrupled, from $6 to $25. Beiner said he also learned Thursday that US Airways was refusing to refund the airfare to passengers who elected to take the bus, even though, he said, the airline canceled the flight.