Originally Posted by
travel.flier
have not seen this before. flight booked to capacity, normal check early free bag announcement. with added threat. if you don't check now, and your bag doesn't fit in the sizer, we will make you pay. and boy they sure did. irate customers galore. they collected 10 bag fees from my count so $250 for smi/j. but those pax were unhappy. basically, as they lined up to scan their bp, the agent was like nope - doesn't fit, go to the desk and check and pay $25. no option or alternative. flight closed gate on time still (but just barely, they did not close 10 mins early) and pax sceaming upset, and i'm sure they lost some kettle passengers for life. i have not seen this degree of unhappiness in awhile.