Bizarre and painful new passport restrictions in T5 for hand-baggage travellers
Just in ... this was flagged in another thread but needs widely dissemination:
"Passport & visa check for shorthaul flights
If you are travelling from London Heathrow Terminal 5 on a shorthaul flight with hand baggage only, there will be some change to process that is being rolled out over the next few months. This is part of our ongoing commitment to making the customer journey easier, to help to speed things up at the boarding gates and improve punctuality.
If you have checked in online, we now need to verify your passport / travel document before you go through security.
Your travel document can be verified at any Self service Check-in kiosk by selecting " reprint boarding pass" or alternatively, you may go to any one of our passport and visa desks and we will verify your documents before you proceed through to security.
The changes will take effect from LHR T5 as per the attachment below. "
(Attachment lists different countries with different implementation dates - annoyingly, it is being rolled out so you'll never be sure what is going on.)
If anyone can work out how this 'makes the customer journey easier' please let me know ....