The worst performance ever with respect to luggage experienced was this week with AIRBERLIN. For the 3rd time within 3 months (identical route) AIRBERLIN did not manage getting the luggage to the destination in time.
Three days after arrival AIR BERLIN has not yet identifyed the luggage. Systematic chaos of AIR BERLIN of on purpose.
No matter this was my last AB flight.
So far no info, no feed back, no helpline picks up the phone, no AB representative gives any information - just BS.