Originally Posted by ang2383

we signed up july 16 and july 28 and haven't received our cards yet. it will be touching on 4 weeks for the first card soon. hopefully it'll be here when it hits week 5. i'll post an update on how long it actually took once i receive them. i guess i won't be able to use them during my upcoming trip =(

i also tried calling them to find out the status and no one ever picks up. i've had hold times at 30 minutes + on various days/weekends/business hours/evenings and no one ever answers. i was told by the customer service rep at lounge club that they can no longer give us any card info and they gave me a chase number to call for card info.