FlyerTalk Forums - View Single Post - What if Chase UR devalues?
View Single Post
Old Jul 2, 2013, 11:54 am
  #17  
augustus21
 
Join Date: Aug 2012
Location: BOS
Programs: Chase Ultimate Rewards
Posts: 624
Originally Posted by mia
Agreed, and I think UA will not hesitate to make adjustments to niche features, such as partner redemptions, even if they are reluctant to change the high profile charts for UA-operated flights.
Or if Star Alliance partners make it more difficult to use UA miles on their metal, like Lufthansa has done with its first class product. The ability to transfer to UA is, for me, a key feature. I'd likely move to another product if UA (or its partners) tinkered with anything.

Until then, I'll be enjoying Lufthansa/Thai business & first class

Originally Posted by mia
True, but there is certain to be internal competition at Chase between the Ultimate Rewards program manager and the managers responsible for each of the co-branded affinity cards. If UR is seen to be cannibalizing co-branded card accounts the managers of those cards will press for changes, perhaps to improve their products, but perhaps also to hobble UR.
I don't doubt that competition exists amongst product managers in Chase's credit card division, but Gordon Smith has gone on the record stating that as long as spend is going on a Chase card at the expense of a competitor, cannibalization of other Chase credit cards is fine:

Presented as tailored to customer need, Gordon Smith CEO of Chase’s card division noted on an August 17th interview “If we cannibalize ourselves and move customers from one product to another, but we capture more of their business, then we’re absolutely fine with that.”

Last edited by mia; Jul 4, 2013 at 5:53 pm
augustus21 is offline