Originally Posted by greek2me

Update in case in may help others dealing with this nonsense.

Spoke to CSR 2 weeks ago. Told to fax info in. Did so a day or two later. Heard nothing so called back few days later. Said they never rec'd fax, need to re-fax. Re-faxed a few days ago. Still not heard back today (big surprise right?) so called them. CSR said check had already been sent 2 days before they ever even asked me to fax stuff in!
Bottom line- Faxing in docs they requested was a total waste of time.