IC Yokohama Grand
What is your Priority Club status?
Royal Ambassador
Were you happy with the hotel/stay?
no, not at all
Which room did you book and which upgrade did you receive?
Booked - Superior Sea View King
Received - Club Sea View King WITHOUT Lounge Access
How are the rooms?
The room difference is only high floor of the club room
How is the exec. lounge?
no access granted!
Long conversation with the duty manager didn't lead anywhere. Despite the quoting of Priority Club Terms and Conditions - "When club room is given, club lounge access must also be given", the manager insisted that Tokyo hotels are not following this and no club lounge access was granted.
What was your welcome gift?
4 pieces of chocolate
Did you receive fruit in the room?
a small plate of "seasonal" fruit
What was good and what was bad?
Good
not this time
Bad
Violation of PC T&C about the upgrade by management without providing any documental proof