Originally Posted by
c1mth0g
Did a same day change recently. The first agent I called simply priced it up as a regular change and quoted the buy up plus change fee. Had to hang up and call again.
So be warned - many agents still do not know how to handle this.
This happens to me at the airport when I'm trying to jump to an earlier flight all the time. The agent begins to tell me the price, I mention I'm 1K and they laugh and tell me they forgot to to check. I would think the system would automatically check for this based on the passengers credentials but my thinking is they're simply checking inventory as opposed to processing the actual change where they correct price (or lack thereof) would show up. Just remind them and it should be fine.
BTW I agree with an earlier post that current SDC is definitely a step forward from older policies. I've never had an issue with it working and it's benefited me numerous times since it's been implemented!