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Home > Manage Reservations > Acknowledge Schedule Change
Acknowledge Schedule Change
! There has been a change to your flight (s). This display concerns a change in flight numbers and/or flight times but could also result in a change of aircraft, change or removal of seat assignments or change with a codeshare partner. Please review your updated itinerary below.
United Confirmation Number XXXXXX
If you would like to accept the schedule change detailed above, please select the Continue option. If you prefer to review alternate flights, please contact United reservations.
Clicking "continue" cycles the message only. Note the poorly worded error message.
US Airways award travel, first, last segments & other segments United, US Airways indicates no change. 10+ calls via agent roulette without success. Three calls to web customer service with a confirmation the error is reproducible but without a resolution. Twice told resolution within 24-48 hours but without resolution.
International trip, DME via PVG, 10 segments, May 23 - June 1.
ugh!
I have the same issue with an upcoming trip. It happened 2 months ago (and again yesterday) with the same trip and was told by an agent that it was because I was waitlisted for business class on one of the segments (we booked the trip business, but only coach was available on one of the segments). She said that when there is any change in the segment that the waitlist is on, the screen may lock and you wont get past the "accept schedule change" screen. It was an easy fix for her.
Not sure if its the same situation with you.