Originally Posted by
OU812
In 10 years of staying at Starwood properties, I have never been walked. I know when a full service Marriott walks their elites, they have the Ultimate Reservation Guarantee which provides $200 cash and certificates good for a free night at any Marriott property worldwide. Does SPG have something similar?
Yes, but it does not apply in this instance as this would not be considered a "walk" in the classic sense of the definition.
Or are they just liable for finding a comparable hotel and paying for transportation to the Sheraton Pasadena?
A lot depends upon what the Innskeeper Laws of the state of California say regarding a situation such as this.
My sincerest apologies for the issues that caused this.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]