Yes. No, other than that in my experience the refund request sometimes fails with the phone cancellation requiring tracking it and making a second phone call. Do yourself and Southwest a favor and cancel online.
Thanks again for your reply. In my situation, if I book an award flight, but have access to a buddy pass, I wouldn't want to cancel my award reservation until I knew that there was an available seat for using a buddy pass. So, I'd probably go to check-in, explain I have an award reservation, but would prefer to use the buddy pass, and that if there was availability for using a buddy pass, then to please cancel my reservation. Well, I am not sure how exactly all this would work out, any thoughts?
Or, do I just show up at check-in, say I wish to use a buddy pass. If they tell me okay and give me a ticket, then I am good to go to cancel my award reservation. If they say they are sold out and I can't use a buddy pass, then I say well that's okay, I have an award reservation, let's proceed with that.
What would you do, or how would you handel this situation? Thanks.