Originally Posted by BritishMatt

I'm on the 6:15am SFO-JFK flight tomorrow, and just got an email saying my upgrade has been confirmed. I've flown this route dozens of times and upgrades have always only been processed at the gate?

Anyone know if there's been a change in policy for these JFK-LAX/SFO routes? I did notice that J is remarkably empty (only 5 seats were apparently paid for according to the seat map yesterday), but this is a first for me having flown this route regularly over the last 3 years.