Office Max [master thread]
Sep 21, 2011, 8:20 pm
#76
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
This is the latest email I received from Emily at Office Max:
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
Sep 22, 2011, 7:46 am
#79
Original Poster
Join Date: Sep 2011
Location: Phoenix
Programs: AA, Delta, Continental, US Airways, HHonors, Priority Club, Marriott
Posts: 70
I personally am going to wait a little bit to see if they solve the problem before going this route.
Sep 22, 2011, 7:54 am
#80
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,235
Emily is generally the only one who is responding to general inquiries anyway. Though I do think it's unfortunate everyone wants to contact her directly rather than patiently wait. The issue's been reported, parties are aware, hopefully a resolution is in short order. After that is when I intend to make contact again to request manual credit.
Sep 22, 2011, 8:03 am
#81
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,517
This is the latest email I received from Emily at Office Max:
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
"I have escalated this issue. If you would like to place your order and then
provide me with the order number and your dividend miles account number I will
be sure to forward it to the correct department within US Airways to ensure you receive your miles."
But this certainly seems like a case where waiting is best. Too much can go wrong (or slow) with manual postings (ex: cartera). I'd give them a while, wait for the page to be fixed. If it's still not working a month from now, then I;d contact her to place the manual order.
Sep 22, 2011, 9:36 am
#82
Original Poster
Join Date: Sep 2011
Location: Phoenix
Programs: AA, Delta, Continental, US Airways, HHonors, Priority Club, Marriott
Posts: 70
Before contacting Emily, here is the latest email from her:
"I was informed today that the issue should be resolved by this evening if you
notice that it is not please let us know."
So there ya go!
"I was informed today that the issue should be resolved by this evening if you
notice that it is not please let us know."
So there ya go!
Sep 22, 2011, 9:58 am
#83
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,484
Moderator's note--
Please do not post contact info/names of any employees.
FT Rules & Guidelines
I deleted a post that contained an Office Max employee's name/email.
Please do not post contact info/names of any employees.
FT Rules & Guidelines
I deleted a post that contained an Office Max employee's name/email.
Sep 22, 2011, 11:42 am
#84
Join Date: Mar 2009
Location: BOS
Programs: AA ExecPlat, SPG Plat, HH Gold
Posts: 255
Sep 22, 2011, 5:37 pm
#87
Join Date: Mar 2011
Location: BOS
Programs: US, AA, Delta, BA, Hilton, Marriot, HYATT
Posts: 433
Thank you for your inquiry. We are working to fix the errors with the affiliate link. You are able to place an order and we can forward the order information to US Airways. If you have any questions or concerns please do not hesitate to contact us.
Thank you for choosing OfficeMax.
Sincerely,
<name removed by moderator>
Thank you for choosing OfficeMax.
Sincerely,
<name removed by moderator>
Last edited by AZ Travels the World; Sep 22, 2011 at 11:21 pm
Sep 22, 2011, 11:18 pm
#90
Join Date: May 2011
Posts: 668
It's great that it's fixed, but I was one of the people (fools?) who put in an order already. I emailed customer service using their web form explaining the situation and asking for the miles to be manually added. We'll see what they say.