Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 6_0_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A523 Safari/8536.25)
Problem 1) Overpaid consultant misses a node on a decision tree when designing the "process"
Problem 2) UK BA, after being alerted to the problem, which is clearly theirs to solve, adopt public service default position [bury head in sand].
It's worthy of a Private Eye article, amusing for everyone, apart from the poor buggers like those upthread who have to put up with it.
Last edited by Kgmm77; Jan 14, 2013 at 3:13 pm