Originally Posted by SFOFastAir

In the past week there are new guideline for handling customer during IRROPs. The new guideline have just about everything that I seen FTers want. These guidelines are more similar to what pmUA did but go somewhat further in the customer's favor and from what gather here of FT represent radical change from pmCO. So if your in an IRROP situation and don't think you are getting what you deserve as the agent if they're aware of new guidelines communicated in early Jan 2013.