I got a response from a cindy and she said :
Dear ....
It is a pleasure to greet you.
Let us inform you that if it is 40 days since you made your purchase via LifeMiles e-Store and your transaction has not appeared on your account, please complete a Missing Transaction inquiry form by accessing on the next link:
<http://shop.lifemiles.com/moreinfo/pgmissing>
Keep in mind, that in order to earn miles while shopping on line, it is necessary to Sign into your LifeMiles account, using your LifeMiles password and number through our web site
http://shop.lifemiles.com/ otherwise, the miles can not be accrued.
Thank you for contacting us.
Best Regards.