Originally Posted by
pbarnette
While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.
+1. As well I do get the sense that RA and the execs are pushing towards operational excellence (after all it does translate to operational efficiency and lower costs), so ^ to DL for this.