Originally Posted by JoeWoodstock

I am on a Diamond Trial, as well. I'll be staying at the SFO property in a couple weeks and called to see about using a suite upgrade. The pleasant CS agent applied my (now Diamond) GP number to the reservation and then told me that there are no suites available for my stay; is this typical when attempting to use the suite upgrades?

Having four that expire by the end of February won't do me much good if I can't use them...

Thanks,
--woodstock