Originally Posted by
orca15
I have had to do this last month. THey waived the $150 (not $250) change fee and rebooked the ticket, gave me a $15 e-credit as the new ticket was less.
I just got off the phone with Delta CC again and made this very request. I was told that the rebooked fare could not be of less value than the originally booked fare. I was told that fare bucket did not matter. Perhaps your $150 change penalty vs my $250 indicates different rules for my ticket?
Originally Posted by
orca15
I think your real issue is the fare difference between the Google flights and DL.
Google flights and Delta.com were the same. It is the Delta phone Customer Care that could not match Delta.com
Originally Posted by
orca15
I can't really comment on that, except that I am nearly certain that if you don't cancel the google fare and rebook through DL phone line, as instructed, you will never get to apply your credit to this flight.
Agree that I need to cancel the new fare prior to the 24-hour free cancellation expiry. I only booked it in order to prove to Delta that said fare did exist.
Thank you for your insight.