Originally Posted by
Omne38103
Here's my story...
Myself and a companion were scheduled to fly back to Memphis via Detroit (DL4028) on 12/27/2012, the first flight out of the day. Something happened to the plane the night before, causing it to not be in Akron Canton Thursday morning and they cancelled the flight. We were rebooked on a Saturday afternoon flight, causing us to miss two days of work. Fine, so be it. We get to the airport Saturday to find out the CAK-DTW flight is delayed, causing us to miss our connection to Memphis. So I call the reservation hotline (after the guy at the ticket counter said he couldn't help us) and we get rebooked....to Monday. Five extra days, three missed days of work.
What should I do in this situation? Delta offered 5k miles as compensation from the cancelled flight, but it doesn't seem like they realize just how much of a bind they put us in by leaving us stuck there for five days. Should I ask for more compensation? Should I have done something differently to avoid being bumped to a flight several days later (twice)? Neither of us have any status with DL, though we both hold Delta Gold AmEx cards
As others have said - at some point you just have to give up and drive. Or ask to be re-booked out of an alternative airport. If the delay was their fault, they may (should) have even provided the ground transportation to an alternate airport or another airline. Within 2 hours of CAK you have CMH, CLE, and PIT, and I know at least CMH has a nonstop to MEM. I realize that the weather was bad up in the northeast on the 25th and 26th which probably had impact on seat availability over the next few days due to cancellations but surely there had to be seats available at some point between your delay and when you actually got out.
Originally Posted by
Omne38103
Edit: Also, we both paid for EC on two legs (ATL-CAK and DTW-MEM). After all the rebooking nonsense, I still got EC but she was relegated to the back of the plane. Should she receive a reimbursement for that?
Yes, she should get a reimbursement for the EC seat.
Originally Posted by CJKatl
FT is your friend when these things happen. Jump online and ask the community for help. People on this board are amazing and have so many tricks up their sleeves. It's worked for me in the past.
+1.
It's about knowing what to ask. Asking on here may help you get that knowledge if you don't know what to do, such as trying alternate airports or airlines. Truth is some agents are awesome and will look into that for you without you having to ask. Others will go the route of least resistance, especially if they have a lot of other customers to assist behind you.