Originally Posted by
mAAine_flyer
Actually, I think the OP was saying that the lack of info on cargo office operating hours is consistent with DL's inability to program a functioning award calendar (not the same "equals").
www.deltacargo.com has facility operating hours listed pretty clearly. Here are the facility hours for PHX:
http://www.deltacargo.com/WorldwideFacilities/PHX.aspx
The Delta cargo agent on the phone should have been able to let the OP know when the PHX office would be open to accept shipments - there is no excuse for that.