I can't believe the mall isn't back yet. I can't believe AMEX hasn't made any official announcement yet. Online portal is a big part of purchase decision and AMEX is seriously losing out.
When I bought a $2,000 Nikon D600 last week from JR, I went through Chase UR to earn 3x points.
When I bought a $2,700 Sony RX1 from Sony Store, I went through Chase UR to earn 3x points.
This is just 2 examples of many that I would normally have went through Bonus Points Mall and used AMEX if the mall was there. Now most of my purchases are put on a Chase card.
AMEX, get your act straight and bring the shopping portal back soon, for your sake.
Yes, you provide great service but that is not enough when consumers are losing out on thousands of points.